Senior Relationship Manager - GL West

Bajaj Finserv Limited; Kalol; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager in Gujarat to provide leadership for a team and drive growth in consumer gold loan business. The role focuses on customer loyalty, development of business strategies, and compliance across branch operations.

You will lead staff, coach, and train personnel, coordinate field marketing, and ensure quality service and sustainability of the branch’s performance.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation Degree preferred.
• Experience in gold loan banking and client service is preferred.
• Clear written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to boost brand visibility.
• Plan and monitor branch marketing to ensure healthy lead pipeline.
• Engage customers for acquisition and retention of existing customers.
• Ensure accurate valuation of gold ornaments and compliance.
• Protect pledged securities and safekeeping in vault.
• Maintain low NPAs through proactive follow-ups.

Skills

Leadership

Team management

Customer engagement

Communication

Mentoring

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.