Relationship Manager - GL West

Bajaj Finserv Limited; Gangapur; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager in Maharashtra to lead a team, drive gold loan growth, and ensure compliance and customer service excellence. This role oversees branch operations, marketing activities, risk controls, and reporting to senior leadership.

The position emphasizes building customer loyalty, optimizing valuation processes for pledged gold, and coaching staff to achieve strong business results while maintaining audit and policy compliance.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's or higher degree preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability of the branch.
• Drive field marketing activities and enhance brand visibility.
• Plan and monitor branch field marketing for healthy lead pipeline and growth.
• Engage customers for new acquisitions and retention of existing customers.
• Ensure accurate valuation and appraisal of pledged gold ornaments per policy.
• Joint custodian of the vault and safekeeping of pledged securities.
• Maintain NPAs control through follow-ups for interest collections.
• Hire, coach, mentor and train staff with timely performance feedback.
• Prepare reports and drive actions for business growth in the branch.
• Increase Gold Loan and other products such as NCDs and Gold Coins.

Skills

Communication skills

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Purpose

"This position is open with Bajaj finance limited" The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations and profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, and monitor branch field-level marketing activities to ensure a healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of existing customers.
• Conduct error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and auditing compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation and 100% process compliance at branch.
• Manage error-free valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and auditing compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.