Relationship Manager - GL South

Bajaj Finserv Limited; Mysuru; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead the local team, drive branch growth, and manage key operations in Mysuru. The role emphasizes customer acquisition, relationship management, and compliance with gold loan policies.

The ideal candidate will have 4–7 years of relevant experience, a bachelor’s degree (PG preferred), and a proven track record in gold loan banking or client services. Strong communication and team leadership are essential.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor’s/PG degree preferred.
• Gold loan banking or client service experience preferred.
• Clear writing and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing to boost brand visibility and loan leads.
• Plan and monitor branch marketing activities to ensure growth.
• Engage customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation of pledged gold and compliance with policy.

Skills

Leadership

Branch operations

Team management

Sales & marketing

Customer engagement

Compliance

Communication

Reporting

Education

Bachelor's degree

Post-graduation preferred

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility for safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.