Relationship Manager - GL South

Bajaj Finserv Limited; Tamil Nadu; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager in Tamil Nadu to lead a dynamic team, drive gold loan growth, and ensure top-tier customer service. The role focuses on profitability, compliance, and strategic field marketing to expand the branch’s footprint.

The incumbent will oversee operations, staff development, and performance reporting while maintaining strict policy adherence and quality control across valuations and client engagement.

Qualifications

• Bachelor's Degree or Post-graduation preferred.
• Experience in gold loan banking or related management roles beneficial.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to grow product visibility and customer base.
• Plan and monitor branch marketing to ensure a healthy leads pipeline and conversions.
• Engage customers for new acquisitions and retention of existing clients.
• Ensure accurate valuation of gold collateral as per policy and compliance.
• Safeguard pledged assets as joint custodian of vault.
• Maintain low NPAs through diligent follow-up on interest collections.
• Plan and organize branch operations for cohesive teamwork.
• Hire, coach, mentor, and provide timely feedback to staff.
• Prepare reports and drive growth initiatives for branch performance.
• Increase gold loan business and other products (NCDs, gold coins sales).
• Maintain 100% process compliance in valuation.

Skills

Leadership

Customer service

Communication

Team management

Field marketing

Education

Bachelor's degree / Post-graduation

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.