Relationship Manager - GL South

Bajaj Finserv Limited; Dhulaganawadi; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team, drive branch operations, and grow the customer base for consumer gold loan products. You will coordinate field marketing, ensure compliance, and oversee valuation and safekeeping of pledged assets.

Ideal candidates have 4–7 years of relevant experience, with a background in gold loan banking or client service and strong communication skills. This role focuses on revenue growth, team development, and branch profitability.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Gold loan banking, gold loan products, management or client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations, performance and profitability of the branch.
• Drive and participate in field-marketing activities to improve brand visibility.
• Plan, conduct and monitor marketing activities to ensure a healthy pipeline of leads.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Valuation and appraisal of gold ornaments pledged in branch with weight and purity assessment.
• Joint custodian of the Vault with safekeeping of pledged securities.
• Maintain NPAs in control through follow-ups for interest collections.
• Hiring, coaching, mentoring and training employees with timely feedback.
• Prepare reports and drive growth of business in branch.
• Increase Gold Loan business and other third-party products (NCDs, Gold Coins).
• Ensure 100% process compliance at branch.

Skills

Communication skills

Leadership

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance and profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct and monitor the branch and field level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of existing customers.
• Conducting error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch and for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality and performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation and maintenance of 100% process compliance at branch.
• Manage error-free valuation and appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and audit/compliance.

Required Qualifications and Experience

Education & Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.