Relationship Manager - GL South

Bajaj Finserv Limited; Sivagangai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to lead a team, drive branch profitability, and grow the consumer gold loan business. You will shape customer loyalty, steer field marketing, and ensure robust risk controls across operations.

The role requires 4–7 years of relevant experience and a bachelor’s or higher degree, with a focus on delivering growth and exceptional service in a fast-paced financial environment.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's or post-graduation degree preferred.
• Experience in gold loan banking or client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability of the branch.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor field marketing to ensure healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Conduct valuation and appraisal of pledged gold ornaments per policy and audit.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Keep NPAs in control through follow-ups for interest collections.
• Plan for smooth branch functioning and teamwork.
• Hiring, coaching, mentoring and timely performance feedback.
• Prepare reports and drive branch growth.
• Increase Gold Loan business and other products like NCDs, Gold Coins.
• Ensure 100% process compliance in valuation.

Skills

Leadership

Team Management

Communication

Customer Engagement

Training & Mentoring

Sales & Growth

Branch Operations

NPAs & Collections

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive/participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field-level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conduct error-free valuation and appraisal of gold ornaments pledged in branch with correct weight and purity assessment as per company policy and audit compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.