Relationship Manager - GL South

Bajaj Finserv Limited; Mysuru, Malavalli; In loco; INR 750.000 - 1.200.000; Tempo pieno

Descrizione del lavoro

Bajaj finance limited is seeking a Branch Manager to lead a team in Mysuru, focusing on growing the consumer gold loan business and expanding the client base. You will steer customer engagement, ensure policy compliance, and drive cross-selling of products while maintaining strong branch performance.

The role requires strong leadership, strategic planning, and excellent communication skills to foster loyalty and achieve growth targets within a banking environment.

Competenze

• 4–7 years of relevant experience.
• Bachelor's degree or postgraduate degree preferred.
• Experience in gold loan banking or management or client service preferred.
• Strong written and verbal communication skills.

Mansioni

• Oversee branch operations and profitability.
• Lead field marketing to improve brand visibility.
• Plan and monitor field marketing to sustain a healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold and ensure compliance.
• Safekeep pledged securities as vault custodian per policy.
• Maintain NPAs through follow-ups on interest collections.
• Hire, coach, and train staff with timely feedback on performance.
• Prepare branch growth reports and take actions for business development.
• Increase gold loan and third-party product sales.

Conoscenze

Communication skills

Leadership

Formazione

Bachelor's degree

Postgraduate degree

Descrizione del lavoro

Job Purpose

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.