Relationship Manager - GL South

Bajaj Finance; Pendurthi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Branch Manager to lead and grow the consumer gold loan business from the branch, driving customer loyalty and strategic initiatives.

The role covers managing operations, profitability, team leadership, field marketing, and strict process compliance with treasury responsibilities and KPI attainment.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.

Responsibilities

• Oversee branch operations and profitability of the branch.
• Lead field marketing activities to improve brand visibility.
• Plan and monitor branch field activities to ensure healthy lead pipeline and business conversion.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Ensure accurate valuation of gold ornaments and compliance with company policy.
• Joint custodian of the vault with safekeeping of pledged securities.
• Keep NPAs under control through follow-ups for interest collections.
• Hire, coach, mentor, and train employees with timely performance feedback.
• Maintain quality performance and prepare reports for growth of the branch.
• Increase gold loan business and other third-party products (NCDs, gold coins).
• Ensure 100% process compliance in valuations and operations.

Skills

Communication skills

Education

Bachelor's degree / Post-graduation

Job description

Job Purpose

"This position is open with Bajaj finance limited" The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.


• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility


• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth


• Focus on customer engagement for new customer acquisitions retainment of old customers


• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance


• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch


• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Responsible for correct valuation maintenance of 100% process compliance at branch.


• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.


• Bachelors Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.