Relationship Manager - GL South

Bajaj Finserv Limited; Bengaluru; Sur place; INR 800 000 - 1 400 000; Plein temps

Résumé du poste

Bajaj Finance Limited in Bengaluru is seeking a Branch Manager to lead a team, grow the consumer gold loan business, and strengthen customer loyalty. You will drive field marketing, ensure branch profitability, manage risk controls, and coordinate with external partners when needed.

Responsibilities include end-to-end branch operations, coaching staff, maintaining compliance, and achieving a healthy pipeline of leads and conversions.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilités

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure healthy pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.

Connaissances

Leadership

Communication

Marketing

Gold loan knowledge

Customer service

Formation

Bachelor's degree / Post-graduation

Description du poste

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is responsible for providing full leadership and direction to a team of employees in growing the business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.


• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.


• Plan, conduct & monitor the branch & field level marketing activities to ensure healthy pipeline of leads resulting into business conversion & branch growth.


• Focus on customer engagement for new customer acquisitions & retainment of old customers.


• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.


• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.


• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.


• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.


• Responsible for correct valuation & maintenance of 100% process compliance at branch.

Required Qualifications and Experience

Education & Skill Qualifications:

• 4-7 years of relevant experience required.


• Bachelor's Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.