Relationship Manager - GL South

Bajaj Finserv Limited; Singarayakonda; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj Finserv Limited in Andhra Pradesh is seeking a Branch Manager to lead a team handling consumer gold loan operations and drive business growth. You will oversee daily branch performance, ensure compliance, and build customer loyalty through strategic initiatives.

The role emphasizes field marketing, risk control, staff development, and accurate valuation of pledged gold, with a focus on expanding NPAs prevention and qualification of loans while delivering superior service.

Qualifications

• 4–7 years of relevant experience.
• Bachelor’s or postgraduate degree preferred.
• Experience in gold loan banking or related products preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations, performance and profitability.
• Drive field-marketing activities to raise brand visibility.
• Plan and monitor branch and field marketing for healthy pipeline.
• Focus on customer engagement for new acquisition and retention.
• Ensure accurate valuation and appraisal of pledged gold ornaments.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Maintain NPAs through follow-ups on interest collections.
• Hire, coach, mentor and train staff with timely feedback.
• Prepare reports and drive growth of branch business.
• Increase Gold Loan business and third-party products.

Skills

Branch management

Team leadership

Customer service

Sales growth

Education

Bachelor's degree

Post-graduate degree

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth
• Focus on customer engagement for new customer acquisitions & retainment of old customers
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education & Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.