Relationship Manager - GL West

Bajaj Finance; Samri; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to lead a team, drive branch profitability, and grow the customer base for consumer gold loans. The role involves overseeing operations, field marketing, and ensuring compliance with company policies.

The ideal candidate will manage NPAs, coach staff, and coordinate with external partners to enhance business and product sales, including NCDs and gold coins.

Qualifications

• Clear and concise written and verbal communication skills.
• Bachelor's Degree or higher preferred.
• Post-graduation Degree preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.

Responsibilities

• Responsible for overall branch operations and profitability.
• Drive field-marketing activities to improve brand visibility and product uptake.
• Plan and monitor branch field marketing to ensure a healthy leads pipeline and growth.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Valuation of gold ornaments pledged at the branch with weight and purity checks per policy and audit compliance.
• Joint custodian of the vault with safekeeping of pledged securities as per policies.
• Keep NPAs in control through follow-ups for interest collections.
• Plan, organize and coach branch staff for smooth operations and cohesive teamwork.
• Hire, coach, mentor and train employees with timely performance feedback.
• Maintain quality performance, prepare reports, and take actions for branch growth.
• Increase Gold Loan business and other third-party products (NCDs, Gold Coins, etc.).

Skills

Communication skills

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The Branch Manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.


• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility


• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth


• Focus on customer engagement for new customer acquisitions retainment of old customers


• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance


• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch


• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Responsible for correct valuation maintenance of 100% process compliance at branch.


• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.


• Bachelors Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.