Relationship Manager - GL South

Bajaj Finserv Limited; Sangareddy; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Bajaj Finserv Limited in Telangana invites applications for Branch Manager to lead a team at the consumer gold loan branch. The role focuses on growing the customer base, managing operations, ensuring compliance, and delivering strong financial performance.

You will oversee field marketing, client engagement, valuation of pledged gold, and retention initiatives while coordinating with internal teams to drive growth and maintain quality service.

Qualifications

• 4-7 years of relevant experience in banking or finance.
• Gold loan banking experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to enhance brand visibility.
• Plan and monitor branch marketing to ensure a healthy leads pipeline and conversions.
• Focus on customer engagement for acquisition and retention.
• Conduct valuation appraisal of pledged gold ornaments per policy and compliance.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Control NPAs through follow-ups for interest collections.
• Hire, coach, mentor and train staff with timely feedback.
• Maintain quality performance and prepare reports for growth.
• Increase Gold Loan business and third-party products (NCDs, Gold Coins).
• Ensure 100% process compliance in valuation.

Skills

Leadership

Team management

Customer engagement

Strategic planning

Education

Bachelor's degree

Job description

Job Purpose

"This position is open with Bajaj finance limited"

The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.