Relationship Manager - GL South

Bajaj Finserv Limited; Vellore; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Bajaj Finserv Limited is seeking a Branch Manager to provide leadership for a team handling consumer gold loan products and related services at the branch level.

The role focuses on growing the customer base, maintaining quality service, and implementing business strategies while ensuring compliance and efficient branch operations. Strong leadership and communication are essential for success in this role.

Qualifikationen

• 4–7 years of relevant experience in gold loan banking.
• Bachelor's degree or postgraduate degree preferred.
• Experience in gold loan products and client service preferred.
• Strong written and verbal communication skills.

Aufgaben

• Oversee branch operations and profitability.
• Lead field marketing and drive customer acquisition.
• Manage customer engagement and retention.
• Ensure accurate valuation of pledged gold and compliance.
• Safekeeping of pledged securities as custodian.
• Control NPAs through proactive follow-ups.
• Hire, coach, and develop branch staff.
• Prepare performance reports and strategies for growth.
• Expand gold loan business and other products.

Ausbildung

Bachelor's Degree / Post-graduation Degree

Jobbeschreibung

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.