Relationship Manager - GL South

Bajaj Finserv Limited; Bijapur District; On-site; INR 1,000,000 - 1,300,000; Full time

Job summary

Bajaj Finance Limited in India invites applications for a Branch Manager to provide leadership and direction to the team, with a focus on growing the consumer gold loan business and building customer loyalty.

The role includes overseeing branch operations, driving field marketing for financial products, ensuring compliance, managing NPAs, mentoring staff, and expanding gold loans along with other products to achieve branch growth.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's or Postgraduate degree preferred.
• Gold loan banking experience and strong communication skills beneficial.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing activities to improve product visibility.
• Plan and monitor marketing to maintain lead health and branch growth.
• Engage customers for acquisitions and retention.
• Appraise pledged gold and ensure weight/purity accuracy per policy.
• Joint custodian of vault and safekeeping of pledged securities.
• Control NPAs through follow-ups on interest collections.
• Hire, coach, and train employees with timely feedback.
• Maintain quality performance and prepare branch growth reports.
• Grow gold loan business and other products (NCDs, Gold Coins).

Skills

Leadership

Communication

Gold Loan Banking

Team Management

Education

Bachelor's degree

Postgraduate degree

Job description

Job Summary

This position is open with Bajaj Finance Limited. The branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.