Branch Manager - GL South East

Bajaj Finserv Limited; Nanded District, Nizamabad District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj finance limited is seeking an experienced branch operations professional to drive profitability and customer engagement at the local level. The role involves managing gold loan processes, valuations, and vault compliance while expanding customer acquisition and retention.

You will lead field marketing efforts, coordinate with team members, and ensure accurate reporting. Strong communication and leadership are essential for success in this frontline banking position.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's degree or higher preferred.
• Experience in gold loan banking or related products.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing to boost brand visibility.
• Plan and monitor branch field marketing to ensure a healthy leads pipeline.
• Focus on customer engagement for acquisitions and retention.
• Ensure accurate gold ornament valuation and weight purity.
• Safeguard pledged securities as vault custodian.
• Maintain NPAs through follow-ups for interest collections.
• Coach, mentor and train branch staff.
• Prepare reports and drive business growth.
• Increase gold loan and third-party product sales.

Skills

Branch operations

Gold Loan

Customer engagement

Team leadership

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.


• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility


• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth


• Focus on customer engagement for new customer acquisitions retainment of old customers


• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance


• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch


• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Responsible for correct valuation maintenance of 100% process compliance at branch.


• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.


• Bachelors Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.