Relationship Manager - Field Sales - Client Servicing - Ahmedabad

EYLES MANUFACTURING; Ahmedabad District; On-site; INR 300,000 - 450,000; Full time

Job summary

EYLES MANUFACTURING is seeking an enthusiastic Sales Representative to generate sales through client visits and to maintain strong customer relationships. You will be responsible for closing deals, presenting products, and addressing queries with clear communication and professionalism.

The role emphasizes retention, renewals, and opportunities for upselling. You will coordinate with support and operations, keep CRM records up to date, and provide ROI insights to clients.

Qualifications

• Excellent communication and interpersonal skills.
• Strong negotiation and client management abilities.
• Experience with CRM and account management.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary contact.
• Conduct regular check-ins via calls, emails and visits to ensure client satisfaction.
• Understand client goals and suggest solutions to achieve better results.
• Share product/service updates and new features to keep clients informed.
• Drive contract renewals and minimize churn.
• Provide ROI-driven insights to reinforce the value of our services.
• Identify opportunities to upsell and cross-sell solutions and collaborate with internal teams.
• Coordinate with support, operations, and product teams to resolve queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.

Skills

Good Communication

Negotiation

Key account management

Client servicing

Job description

Job Description

We are looking for an enthusiastic sale Representative to contribute in generating sales for our company. You will be responsible for closing sales deals via Client Visit and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services, as well as dealing with complaints and doubts.

Roles & Responsibilities

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills

Skill Set Requirement:

• Good Communication
• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals