Relationship Manager - Field Sales - Client Servicing - Coimbatore(5)

Infocom Network Limited; Coimbatore District; On-site; INR 300,000 - 540,000; Full time

Job summary

Infocom Network Limited is hiring a Relationship Manager – Field Sales and Client Servicing in Coimbatore. The role focuses on building trusted client relationships, handling renewals, and driving upsell opportunities while coordinating with support and product teams.

You will maintain CRM records and provide ROI-driven insights to demonstrate the value of our services to clients.

Qualifications

• Negotiation skills demonstrated in client interactions.
• Experience managing key accounts and building relationships.
• Strong client servicing, retention and renewal capabilities.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills

Negotiation skills

Key account management

Client servicing

Job description

Relationship Manager - Field Sales - Client Servicing - Coimbatore

We are looking for an enthusiasticsale Representative to contribute in generating sales for our company. You willbe responsible for closing sales deals via Client Visit and maintaining good customerrelationships. An effective sale representative must be an excellentcommunicator and have superior people skills. They must be comfortable presentingproducts or services, as well as dealing with complaints and doubts.

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skill Set Requirement

Skills

• Negotiationskills
• Keyaccount management skills
• ClientServicing, retention and renewals