Relationship Manager - Field Sales - Client Servicing - Ludhiana

EYLES MANUFACTURING; Ludhiana; On-site; INR 400,000 - 600,000; Full time

Job summary

EYLES MANUFACTURING in Ludhiana is seeking a proactive Sales Representative to drive sales through client visits and strong relationship management. You will close deals, handle inquiries, and maintain high customer satisfaction.

The role requires excellent communication, negotiation, and account management skills, with a focus on client retention and occasional upsell opportunities to contribute to revenue growth.

Qualifications

• Excellent communication and people skills.
• Ability to close sales and manage client relationships.
• Experience with client visits and CRM is a plus.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to keep clients satisfied and engaged.
• Understand client goals and suggest relevant solutions to achieve better results.
• Share product updates and add-ons to keep clients informed and interested.

Skills

Good communication

Negotiation skills

Key account management

Client servicing & renewals

Job description

Jobs Description

We are looking for an enthusiastic sale Representative to contribute in generating sales for our company. You will be responsible for closing sales deals via Client Visit and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services, as well as dealing with complaints and doubts

Roles & Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Jobs Description

We are looking for an enthusiastic sale Representative to contribute in generating sales for our company. You will be responsible for closing sales deals via Client Visit and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services, as well as dealing with complaints and doubts

Roles & Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skill Set Requirement

Skills:

• Good Communication
• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewal

Apply