Deputy Manager - Field Sales - Client Servicing - Jaipur(5)

Infocom Network Limited; Jaipur; On-site; INR 300,000 - 540,000; Full time

Job summary

Infocom Network Limited in Jaipur seeks a Deputy Manager - Field Sales to lead client servicing and relationship management. The role focuses on building trusted client relationships, servicing needs, and driving renewals and growth through effective account management.

The ideal candidate will excel in communication, coordination with internal teams, and delivering ROI-driven insights to enhance client value and retention.

Qualifications

• Experience in client servicing and sales is required.
• Strong communication and interpersonal skills.
• Ability to manage renewals and upsell opportunities.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary contact.
• Conduct regular check-ins via calls, emails and visits to ensure client satisfaction.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates and new features to keep clients informed and engaged.
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Identify opportunities to expand client engagement through upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills

Negotiation skills

Key account management

Client Servicing, retention and renews

Job description

Deputy Manager - Field Sales - Client Servicing - Jaipur

We are looking for an enthusiasticsale Representative to contribute in generating sales for our company. You willbe responsible for closing sales deals via Client Visit and maintaining good customerrelationships. An effective sale representative must be an excellentcommunicator and have superior people skills. They must be comfortable presentingproducts or services, as well as dealing with complaints and doubts.

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.


• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.


• Understand client business goals and suggest relevant solutions to help them achieve better results.


• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.


• Track client usage, engagement levels, and overall satisfaction to ensure high retention.


• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.


• Collaborate with internal teams to customize offerings as per client needs.


• Coordinate with support, operations, and product teams to resolve client queries quickly.


• Maintain accurate records of all client interactions, renewals, and account activities in CRM.


• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skill Set Requirement:

Skills:

• Negotiationskills


• Keyaccount management skills


• ClientServicing, retention and renewals