Deputy Manager - Field Sales - Client Servicing - Pune(15)

Infocom Network Limited; Pune District; On-site; INR 500,000 - 800,000; Full time

Job summary

Infocom Network Limited in Pune seeks a Deputy Manager - Field Sales to lead client servicing and drive revenue. You will manage client relationships, visit clients, and present solutions while ensuring high satisfaction.

You will coordinate with internal teams to deliver tailored offerings and ensure renewals, upsells, and overall client success. The role requires strong communication, negotiation, and account management skills to build ROI-driven partnerships with diverse clients in a dynamic

Qualifications

• Strong negotiation and relationship-building abilities.
• Experience in client servicing, retention and renewals.
• Ability to analyze client goals and propose solutions.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary contact.
• Conduct regular check-ins via calls, emails and visits to ensure satisfaction.
• Understand client business goals and suggest relevant solutions to achieve results.
• Share product updates and new features to keep clients informed.
• Drive timely contract renewals and minimize churn.
• Track client usage and engagement to ensure high retention.
• Identify opportunities to upsell and cross-sell solutions.
• Coordinate with support, operations and product teams to resolve queries.
• Maintain records of all client interactions, renewals and account activity in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills

Negotiation skills

Key account management

Client Servicing

Job description

Deputy Manager - Field Sales - Client Servicing - Pune

We are looking for an enthusiasticsale Representative to contribute in generating sales for our company. You willbe responsible for closing sales deals via Client Visit and maintaining good customerrelationships. An effective sale representative must be an excellentcommunicator and have superior people skills. They must be comfortable presentingproducts or services, as well as dealing with complaints and doubts.

Client Servicing & RelationshipManagement

• Buildtrusted relationships with assigned clients and act as their primary pointof contact.
• Conductregular check-ins via calls, emails and visits to ensure clients aresatisfied and engaged.
• Understandclient business goals and suggest relevant solutions to help them achievebetter results.
• Shareproduct/service updates, new features, or add-on offerings to keep clientsinformed and interested.

Retention & Renewals

• Drivetimely contract renewals and ensure minimal client churn.
• Trackclient usage, engagement levels, and overall satisfaction to ensure highretention.
• Provideclients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identifyopportunities to expand client engagement through relevant upsell andcross-sell solutions.
• Collaboratewith internal teams to customize offerings as per client needs.
• Coordinatewith support, operations, and product teams to resolve client queriesquickly.
• Maintainaccurate records of all client interactions, renewals, and accountactivities in CRM.
• Shareregular updates and reports on client feedback, account health, retentionrates, and revenue contribution.

Skill Set Requirement:

Skills:

• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals