Relationship Manager - Field Sales - Client Servicing - Ludhiana

EYLES MANUFACTURING; Ludhiana; On-site; INR 250,000 - 450,000; Full time

Job summary

EYLES MANUFACTURING in Ludhiana seeks an energetic Sales Representative to drive revenue through client visits and strong relationship management. You will close sales, handle inquiries, and ensure client satisfaction by presenting solutions tailored to their goals; you will also contribute to renewals, upselling, and cross-selling while collaborating with support, operations, and product teams.

The role requires excellent communication, negotiation, and pipeline management within an India-based

Qualifications

• Excellent communicator with superior people skills.
• Experience in client servicing and renewal.
• Ability to present products or services and handle doubts.
• Proficient in maintaining CRM records.

Responsibilities

• Client Servicing & Relationship Management: Build trusted relationships with assigned clients and act as their primary point of contact.
• Retention & Renewals: Drive timely contract renewals and ensure minimal client churn.
• Upselling & Cross-Selling: Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaboration & Reporting: Coordinate with support, operations, and product teams to resolve client queries quickly and maintain CRM records.

Skills

Good Communication

Negotiation skills

Key account management skills

Client Servicing, retention and renewa

Job description

Jobs Description

We are looking for an enthusiastic sale Representative to contribute in generating sales for our company. You will be responsible for closing sales deals via Client Visit and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services, as well as dealing with complaints and doubts

Roles & Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skill Set Requirement

Skills

• Good Communication
• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewal