Relationship Manager - Client Acquisition - Ludhiana

Tradeindia; Ludhiana, Jagraon; On-site; INR 350,000 - 520,000; Full time

Job summary

Tradeindia in Ludhiana is seeking an Assistant Manager / Relationship Manager / Deputy Manager to manage client relationships and drive renewals and upsell opportunities. The role focuses on understanding client goals, delivering ROI through tailored solutions, and coordinating with internal teams to ensure high client satisfaction.

The position emphasizes strong communication, proactive engagement, and accurate CRM reporting to monitor account health and revenue contributions.

Qualifications

• Graduation is required.
• 0–6 years of experience.
• Experience in client servicing and relationship management is preferred.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary contact.
• Conduct regular check-ins via calls, emails and visits to ensure client satisfaction.
• Understand client goals and suggest relevant solutions to achieve better results.
• Share product/service updates to keep clients informed.

Skills

Good communication

Negotiation skills

Key account management

Client servicing & renewals

Education

Graduation

Job description

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Location - Ludhiana

Experience Required (0-6) years

Education Required: Graduation

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills:

• Good Communication
• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals