Relationship Manager

IndiaMART; Patna, Meerut, Moradabad; On-site; INR 400,000 - 700,000; Full time

Job summary

IndiaMART is seeking a Relationship Manager to oversee daily operations, drive business growth, and ensure efficiency across departments. The role emphasizes strategic thinking, leadership, and a proven track record in business management, with hands-on client engagement and onsite meetings.

You will lead a 5–6 person team, build client relationships, forecast targets, and upsell services to exceed revenue goals while resolving issues promptly and maintaining regular client interactions onsite.

Qualifications

• Experience managing a team of 5–6 individuals.
• Proven ability to build productive client relationships.
• Track record of hitting retention and revenue targets.
• Strong communication and leadership skills.

Responsibilities

• Manage a team of 5-6 individuals.
• Build and manage client relationships.
• Plan, forecast and achieve retention and revenue targets.
• Upsell higher value services to increase revenue.
• Follow up and close deals in a timely manner.
• Address client complaints promptly.
• Conduct 4-5 in-person meetings per day with clients onsite.

Skills

Team leadership

Client management

Sales techniques

Forecasting

Communication

Problem solving

Job description

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management.

• The position holder will be managing a team of 5-6 individuals.
• Build and manage productive, professional relationships with clients.
• Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients.
• Maximize revenue by upselling higher value services and achieve fortnightly, monthly client retention and revenue targets.
• Systematic follow-up and time-bound closures.
• Prompt resolution of complaints.
• Daily 4-5 in person meetings (F2F) with clients onsite

Key skills:

• Proficient in applying effective sales techniques to drive conversions and business growth.
• Strong problem-solving and quick decision-making abilities in dynamic situations.
• Excellent verbal communication paired with active listening for impactful client interactions.
• Strategic vision and foresight to identify and create new customer opportunities.
• Skilled in team management with strong interpersonal and leadership capabilities.
• Solid understanding of client segmentation, data analysis, and report management for informed decision-making.