Relationship Manager

IndiaMART InterMESH Limited; Meerut; On-site; INR 600,000 - 900,000; Full time

Job summary

IndiaMART InterMESH Limited is seeking a skilled Relationship Manager to oversee daily operations and drive business growth. You will manage a team of 5-6, build productive client relationships, and ensure attainment of fortnightly and monthly retention and revenue targets from assigned clients.

The role requires strategic thinking, strong leadership, and excellent communication to facilitate client interactions, upsell higher-value services, and resolve issues promptly on site.

Qualifications

• Team leadership experience managing 5–6 people.
• Build and manage productive, professional relationships with clients.
• Accurately plan, forecast and achieve retention and revenue targets.
• Upsell higher value services to maximize revenue.
• Systematic follow-up and time-bound closures.
• Prompt resolution of complaints.
• Daily 4–5 in-person meetings with clients onsite.
• Apply effective sales techniques to drive conversions and growth.
• Strong problem-solving and quick decision-making in dynamic situations.
• Excellent verbal communication and active listening.

Responsibilities

• Manage a team of 5–6 individuals.
• Build and manage productive client relationships.
• Plan, forecast and achieve fortnightly and monthly client retention and revenue targets.
• Upsell higher-value services to maximize revenue.
• Ensure timely follow-ups and closures.
• Resolve client complaints promptly.
• Conduct daily 4–5 face-to-face meetings with clients onsite.
• Use effective sales techniques to drive conversions and growth.
• Demonstrate strong problem-solving and quick decision-making.
• Communicate clearly and listen actively to clients.
• Identify new customer opportunities through strategic foresight and data analysis.

Skills

Team leadership

Client management

Sales techniques

Forecasting

Negotiation

Communication

Data analysis

Problem solving

Job description

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management.

• The position holder will be managing a team of 5-6 individuals.
• Build and manage productive, professional relationships with clients.
• Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients.
• Maximize revenue by upselling higher value services and achieve fortnightly, monthly client retention and revenue targets.
• Systematic follow-up and time-bound closures.
• Prompt resolution of complaints.
• Daily 4-5 in person meetings (F2F) with clients onsite
• Proficient in applying effective sales techniques to drive conversions and business growth.
• Strong problem-solving and quick decision-making abilities in dynamic situations.
• Excellent verbal communication paired with active listening for impactful client interactions.
• Strategic vision and foresight to identify and create new customer opportunities.
• Skilled in team management with strong interpersonal and leadership capabilities.
• Solid understanding of client segmentation, data analysis, and report management for informed decision-making.