Relationship Manager

Magicdecor; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Magicdecor in Hyderabad seeks a proactive Relationship Manager to manage key client accounts, drive upsell opportunities, and ensure seamless order fulfilment.

You will collaborate with Sales, Operations, Logistics and Support to deliver exceptional customer experiences, conduct reviews and report on pipeline and churn. English and regional language preferred; Bachelor's degree required; 1–5 years experience in client management or sales.

Qualifications

• Bachelor's degree in Business, Marketing, Management, or related field.
• 1–5 years of experience in Client Management, Sales, CRM, or Customer Success.
• Ability to manage multiple accounts and deadlines.
• Proficiency in CRM tools, Excel, and reporting.
• Problem-solving mindset with customer-first attitude.

Responsibilities

• Manage assigned customer accounts and serve as primary point of contact.
• Drive upselling, cross-selling, and repeat business.
• Coordinate with Sales, Operations, Logistics & Customer Support teams; track orders and resolutions.
• Prepare reports—sales pipeline, customer engagement, churn analysis.
• Ensure high customer satisfaction and service excellence.

Skills

Client Management

Sales

CRM Tools

Customer Success

Education

Bachelor's degree

Tools

Excel

CRM software

Job description

The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem-solving, and coordination with internal teams to deliver exceptional customer experience.

Serve as the primary point of contact for assigned customers/accounts.

Build and maintain strong, long-term client relationships.

Understand client needs, preferences, and purchase patterns.

Drive upselling, cross-selling, and repeat business.

Coordinate with Sales, Operations, Logistics & Customer Support teams.

Track order status, delivery timelines, complaints & resolutions.

Conduct periodic client reviews, feedback discussions & retention plans.

Prepare reports—sales pipeline, customer engagement, churn analysis.

Ensure high customer satisfaction and service excellence.

Requirements

Bachelor’s degree—Business, Marketing, Management, or related field.

1–5 years of experience in Client Management, Sales, CRM, or Customer Success.

Ability to manage multiple accounts and deadlines.

Proficiency in CRM tools, Excel, and reporting.

Problem-solving mindset with customer-first attitude.

Fluency in English + regional language preferred.

Work in a pleasant environment with little hierarchy

Dynamic working environment in a growing firm

Freedom to innovate and learn new things