Relationship Manager

Magicdecor; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Pleasant work environment

Dynamic working environment

Freedom to innovate

Job summary

A leading company in customer relationship management in Pune is seeking a Relationship Manager. You will manage customer accounts, build long-term relationships, and ensure excellent service delivery. The ideal candidate will have a Bachelor's degree and 1–5 years of experience in a related field. Proficiency in CRM tools and a customer-first mindset are essential. Join us for a dynamic work environment with opportunities to innovate and learn.

Qualifications

• 1–5 years of experience in Client Management, Sales, CRM, or Customer Success.
• Ability to manage multiple accounts and deadlines.
• Fluency in English + regional language preferred.

Responsibilities

• Manage customer accounts and drive repeat business.
• Build and maintain strong client relationships.
• Coordinate with internal teams to enhance customer experience.

Skills

Client management

Problem-solving

CRM tools proficiency

Communication

Sales acumen

Education

Bachelor’s degree in Business, Marketing, Management, or related field

Tools

CRM tools

Excel

Job description

The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem‑solving, and coordination with internal teams to deliver exceptional customer experience.

• Serve as the primary point of contact for assigned customers/accounts.
• Build and maintain strong, long‑term client relationships.
• Understand client needs, preferences, and purchase patterns.
• Drive upselling, cross‑selling, and repeat business.
• Coordinate with Sales, Operations, Logistics & Customer Support teams.
• Track order status, delivery timelines, complaints & resolutions.
• Conduct periodic client reviews, feedback discussions & retention plans.
• Prepare reports—sales pipeline, customer engagement, churn analysis.
• Ensure high customer satisfaction and service excellence.

Requirements

• Bachelor’s degree—Business, Marketing, Management, or related field.
• 1–5 years of experience in Client Management, Sales, CRM, or Customer Success.
• Ability to manage multiple accounts and deadlines.
• Proficiency in CRM tools, Excel, and reporting.
• Problem‑solving mindset with customer‑first attitude.
• Fluency in English + regional language preferred.

• Work in a pleasant environment with little hierarchy.
• Dynamic working environment in a growing firm.
• Freedom to innovate and learn new things.