Relationship Manager

PeopleStrong; Nagercoil; On-site; INR 300,000 - 540,000; Full time

Job summary

SULB Muthoot Fincorp invites a proactive Sales & Business Development professional to drive customer acquisition in the assigned area of Tamil Nadu, with emphasis on micro markets and referral partnerships. The role requires cold calling, daily sales activity, and end-to-end loan processing support to customers.

You will nurture relationships with partners and customers, activate referral networks, and provide doorstep service.

Qualifications

• Strong presentation skills.
• Relationship Building & Stakeholder Management.
• Process Knowledge/Orientation.
• Cross Selling / Upselling Skills.
• Business Development.
• Communication Skills – Proficiency in local language and English.

Responsibilities

• Identify new micro markets and empanel referral partners to scale Micro LAP business & Gold-backed secured loans (Suvarna).
• Generate leads in assigned area and conduct Cold Calls to grow customer base.
• Make Daily Sales Calls as per plan.
• Nurture and develop relationships with Referral Partners/Connectors.
• Guide customers through the end-to-end loan processing journey and act as a bridge with the Branch.
• Activate Referral Partners for new business and ensure doorstep service at customers’ location.
• Support customers with policy compliance and organization’s guidelines.
• Monitor market opportunities and communicate insights to Branch Business Manager.
• Assist in soft bucket collections, early mortality and 12 MOB Fresh Sourcing.
• Cross-sell Insurance to loan customers to safeguard property, health & life.
• Represent SULB Muthoot Fincorp in the assigned area.

Skills

Strong presentation skills

Relationship Building

Stakeholder Management

Process Knowledge

Cross Selling/Upselling

Business Development

Communication Skills (local language &

Job description

Deliver on Customer Acquisition through business development

• To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)
• Work in the Area assigned by the Branch Business Manager and generate leads
• Cold Calling to the potential customer base to generate business
• Daily Sales Calls as per the Plan submitted to BBM
• To find, nurture and develop excellent relationship with the Referral Partners / Connectors
• Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business
• To give doorstep service to customers - at their residence or office.
• To learn the Organization’s policies, and source files as per the policy.
• To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager
• To Support the Customers in terms of end -to- end loan processing.
• To act as the Bridge between Customers and the Branch
• To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.
• To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.
• To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

Knowledge, Skills & Attributes

• Strong presentation skills
• Relationship Building & Stake holder Management
• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English