Relationship Manager

IndiaMART; Kolkata District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

IndiaMART is seeking a highly skilled Relationship Manager to oversee daily operations, drive business growth, and ensure efficiency across departments. You will lead a small team and build productive client relationships, both online and onsite.

The role emphasizes forecasting and achieving fortnightly and monthly targets, upselling higher-value services, timely follow-ups, and prompt resolution of complaints.

Qualifications

• Experience leading sales teams and client management.
• Ability to forecast revenue targets and plan accordingly.
• Strong problem-solving and decisive decision-making in dynamic situations.
• Excellent communication and active listening for impactful client interactions.

Responsibilities

• Manage a team of 5-6 individuals.
• Build and manage productive, professional relationships with clients.
• Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients.
• Maximize revenue by upselling higher value services and achieve targets.
• Systematic follow-up and time-bound closures.
• Prompt resolution of complaints.
• Daily 4-5 in person meetings (F2F) with clients onsite

Skills

Sales techniques

Leadership

Client relationships

Forecasting

Job description

We're looking for a highly skilled and motivated Relationship Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management.

• The position holder will be managing a team of 5-6 individuals.
• Build and manage productive, professional relationships with clients.
• Accurately plan, forecast and achieve fortnightly, monthly client retention and revenue targets from the assigned set of clients.
• Maximize revenue by upselling higher value services and achieve fortnightly, monthly client retention and revenue targets.
• Systematic follow-up and time-bound closures.
• Prompt resolution of complaints.
• Daily 4-5 in person meetings (F2F) with clients onsite

Key skills:

• Proficient in applying effective sales techniques to drive conversions and business growth.
• Strong problem-solving and quick decision-making abilities in dynamic situations.
• Excellent verbal communication paired with active listening for impactful client interactions.
• Strategic vision and foresight to identify and create new customer opportunities.
• Skilled in team management with strong interpersonal and leadership capabilities.
• Solid understanding of client segmentation, data analysis, and report management for informed decision-making.