Relationship Manager

The Telephony Co.; Delhi Cantonment; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary with incentives

Clear growth path into senior roles

Supportive, collaborative environment

Job summary

The Telephony Co. is hiring a Relationship Manager to build long-term client relationships and ensure a seamless service experience. You will act as the primary point of contact for client queries, manage accounts, and coordinate with internal teams to deliver timely resolutions.

We value proactive problem-solving, excellent communication, and the ability to work in a 24/0 rotational shift environment. This role offers a clear growth path within a collaborative team.

Qualifications

• 2–3 years of experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Willingness to work in a 24/0 rotational shift environment.
• Basic knowledge of CRM tools is a plus.

Responsibilities

• Act as a primary point of contact for client queries and concerns.
• Manage client accounts and maintain strong client relations.
• Coordinate with internal departments to deliver prompt resolutions.
• Provide updates and reports on client interactions and satisfaction.
• Ensure customer retention and handle escalations efficiently.

Skills

Relationship management

Account handling

Escalation management

CRM tools

Cross-team coordination

Tools

CRM tools

Job description

We are hiring a Relationship Manager to build long-term client relationships and ensure a seamless service experience in a supportive, growth-focused team.

We are seeking a dynamic and customer-focused Relationship Manager to join our growing team at The Telephony Co. In this role, you will be responsible for building and nurturing long-term relationships with clients, addressing their needs, and ensuring a seamless service experience. You should have excellent communication skills, the ability to multitask, and a proactive approach to problem-solving.

Responsibilities

What you'll do

• Act as a primary point of contact for client queries and concerns
• Manage client accounts and maintain strong client relations
• Coordinate with internal departments to deliver prompt resolutions
• Provide updates and reports on client interactions and satisfaction
• Ensure customer retention and handle escalations efficiently

Requirements

What we're looking for

• 2–3 years of experience in a customer-facing role
• Strong communication and interpersonal skills
• Willingness to work in a 24/0 rotational shift environment
• Basic knowledge of CRM tools is a plus
• Ability to work independently and collaboratively

Skills

Skills that help you shine

Relationship management Account handling Escalation management CRM tools Cross-team coordination

What you'll get

Competitive salary with performance incentives

Clear growth path into senior client-success roles

Supportive, collaborative work environment

Start your journey as a Relationship Manager.