Relationship developer

The Chopras; West Delhi; On-site; INR 420,000 - 660,000; Full time

Job summary

The Chopras in India seeks a proactive Student Onboarding Specialist to educate learners on our Student App, helping them navigate courses, universities, and opportunities.

You will mentor students, connect them with courses and visas, build a community, and drive daily to monthly app usage while staying updated on international education trends.

Qualifications

• Global exposure or education/work experience
• Experience in Ed-tech, marketplaces or platforms with multi-sided networks
• 1–2 years of user/customer interaction experience
• Experience with students or young users and international stakeholders
• Experience in Student Mobility and international education with universities

Responsibilities

• Onboard students to the platform and educate them on how to use the Student App
• Be invested in the student goals and vision to leverage platform resources
• Help students search, discover and shortlist opportunities for their future
• Influence and connect key decisions, including course and uni choices
• Stay abreast of changes in student preferences, skills, careers, regulations and guidelines
• Build and tap into the broader student community
• Drive daily, weekly and monthly app usage and retention to progress students through stages

Skills

Global exposure

Ed-tech experience

Customer support

Multi-sided networks

Job description

• Onboarding students to the platform and educating them on how to make the most of our Student App
• Being super invested in the goals and vision of the student to use our platform and resources to help advance their objectives
• Help students search, discover and shortlist opportunities that will help advance their desired future
• Be a phenomenal influencer and connector of key decisions along the journey, including what courses + uni's to apply to and what uni's to choose when it comes to the final decision
• Be enormously resourceful in keeping up with changes in student preferences, evolving skills, emerging careers, changing regulations, and guidelines across the international education landscape
• Actively build and tap into the broader community to support your base of students
• Drive and accelerate Daily, Weekly and Monthly usage and retention on the app to support student goals in moving from one stage to the next

Requirements:

• Some form of global exposure and experience through education or work
• Prior experience in Ed-tech, marketplaces, aggregators and platforms with strong multi-sided network effects.
• At-least one-two years of strong experience in supporting interactions with users/customers - this is a must as you will be working closely in leading and nurturing students from one stage to the next to help advance their objectives.
• Prior experience in working with students or a young population of users and an international team of stakeholders
• Prior experience in the Student Mobility and International Education space working closely with students and universities