Recovery Officer

DEALING BENEFICIAL FINANCIAL SERVICES PRIVATE LIMITED; Rajkot; On-site; INR 250,000 - 400,000; Full time

Job summary

DEALING BENEFICIAL FINANCIAL SERVICES PRIVATE LIMITED in Rajkot invites applications for a Recovery Officer. This full-time, on-site role focuses on recovering outstanding dues from customers, via calls and field visits, while ensuring compliant, respectful interactions.

You will assess accounts, negotiate repayment plans, document activities, and coordinate with finance and customer service to resolve issues. Prior experience in collections and knowledge of local regulations are preferred.

Responsibilities

• Contact customers by phone and in-person meetings to pursue repayment of overdue accounts.
• Negotiate and document repayment plans consistent with company policy and regulatory guidelines.
• Assess account standing, identify suitable recovery strategies, and coordinate with internal teams.
• Maintain professional, non-coercive communication and monitor progress of collections.
• Prepare regular reports on collection performance and account status.

Job description

Company Description

DEALING BENEFICIAL FINANCIAL SERVICES PRIVATE LIMITED is a financial services company headquartered at Business Bay on Kalawad Road in Rajkot, Gujarat, India. The organization focuses on providing accessible and reliable financial solutions to a diverse client base. Located in a key commercial area of Rajkot, the company serves individuals and businesses seeking structured financial support and guidance. Team members work in a professional environment that emphasizes regulatory compliance, customer trust, and long-term financial wellbeing. The company values integrity, accountability, and consistent service quality in all client interactions.

Role Description

The Recovery Officer is a full-time, on-site role based in Rajkot, responsible for managing and recovering outstanding dues from customers in accordance with company policies and regulatory guidelines. Day-to-day tasks include contacting customers through phone calls and in-person visits, negotiating repayment plans, and documenting all recovery activities accurately. The role involves assessing customer accounts, identifying appropriate recovery strategies, and collaborating with internal finance and customer service teams to resolve issues. The Recovery Officer will maintain professional, respectful communication with customers, monitor repayment progress, and prepare regular reports on collection performance and account status.

Qualifications

• Candidates should possess strong Interpersonal Skills and Customer Service abilities to communicate clearly, build rapport, and handle sensitive conversations professionally.
• Candidates should possess Debt Collection experience and practical Finance knowledge to manage overdue accounts and understand repayment structures.
• Candidates should possess Analytical Skills to review account data, identify risks, and recommend effective recovery strategies.
• Relevant skills and qualifications include familiarity with local financial regulations, proficiency in basic office software, and the ability to maintain accurate records.
• A minimum of a high school diploma; a degree or certification in finance, business, or a related field is an advantage.
• Prior experience in collections, banking, NBFCs, or other financial services organizations is preferred.
• Ability to work on-site in Rajkot, manage field visits when required, and adhere to ethical, non-coercive recovery practices.