L4-RECOVERY DEPT-TS-MIRYALAGUDA-BACL

Bajaj Auto Limited; Hyderabad; Presencial; INR 500.000 - 750.000; Jornada completa

Descripción de la vacante

Bajaj Auto Limited is seeking a Collections Officer in Hyderabad to drive vehicle repossession and settlement across a defined territory. The role emphasizes field recovery, agency management, and adherence to regulatory guidelines.

The candidate should have 4+ years in vehicle finance collections (NBFCs/banks), excellent negotiation skills, and the ability to coordinate with external partners while maintaining meticulous records and reporting.

Formación

• Graduation (B.Com, BBA or equivalent) is preferred.
• Experience in vehicle finance collections, NBFCs or banks, with knowledge of repossession and settlements.

Responsabilidades

• Repossession and settlement of accounts within the assigned territory.
• Manage and review a network of repossession agencies and recovery channel partners.
• Conduct field recovery actions including skip tracing, settlements and closure of loan accounts.
• Set recovery targets and monitor progress with agencies; ensure compliance with policies and regulations.
• Maintain records and share daily reports with the manager.

Conocimientos

Customer empathy

Negotiation

Problem-solving

Educación

B.Com or BBA or equivalent

Herramientas

MS Excel

Descripción del empleo

Job Description – Collections Officer

Select how often (in days) to receive an alert:

Designation

Collections Officer

Department

Bucket 6+ and write off Collections

Level

L4

Employment Type

On-site, Full time

Location

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone