Recovery Officer

Aiviue; Aurangabad; On-site; INR 144,000 - 216,000; Full time

Job summary

Namra Finance Ltd. in Aurangabad, Maharashtra, India, is seeking a dedicated Recovery Officer for a permanent full-time role combining office work and field collection.

You will manage loan recoveries, engage customers with professionalism, and help maintain financial health of the company. Ideal candidates have 0.5 to 5 years experience; day shift; salary INR 144,000 to 216,000 per year; you will conduct field visits, negotiate repayment plans, record interactions in mobile apps, and travel

Qualifications

• 0.5 to 5 years of experience in recovery or field collection.
• Excellent communication and negotiation skills.
• Ability to conduct field visits within an assigned territory.
• Proficient with smartphones and mobile apps for data entry.
• Self-motivated with integrity and ability to work independently.

Responsibilities

• Conduct field visits to customers in the assigned territory for collections.
• Negotiate repayment plans and achieve amicable resolutions.
• Record customer interactions and update collection statuses in apps.
• Manage daily travel routes and meet collection targets.
• Maintain clear communication with customers and internal teams.

Skills

Communication Skills

NegotiationSkills

Field Collection

Customer Interaction

Collection & Recovery Processes

Smartphone Handling

Mobile Application Handling

Interpersonal Skills

Problem Solving

Field Travel

Education

10th Pass

Job description

Namra Finance Ltd. is seeking a dedicated and proactive Recovery Officer to join our team in Aurangabad, Maharashtra, India. This is a permanent, full-time position, requiring a commitment to working from our office andwithin the field. As a key member of our operations, you will play a crucial role in managing our loan recovery processes, contributing directly to the financial health and stability of the company. We are looking for an individual who is eager to embarkon a rewarding career path, making a tangible impact from day one.

The ideal candidate for this role will possess 0 to 0.5 years of experience, making it an excellent opportunity for recent graduates or those at the very beginningof their professional journey. You will be responsible for engaging with customers to facilitate the recovery of outstanding dues, ensuring a fair and respectful approach while upholding company policies. This position offers a competitive annual salary ranging from INR 144,000 to 216,000, operating on a day shift schedule. We value individuals who are self-motivated, possess strong ethical standards, and are committed to achieving targets.

On a day-to-daybasis, the Recovery Officer will primarily focus on conducting field visits to customers within the assigned territory to initiate and follow up on collection efforts. This involves engaging in professional and empathetic customer interaction, understanding their financial situations, and effectively communicating repayment options.You will utilize your negotiation skills to discuss and agree upon viable repayment plans, striving for amicable resolutions while adhering to established collection and recovery processes. A significant part of the role involves proficient smartphone handling and mobile application handling to accurately record customer interactions, update collection statuses, and manage your daily route efficiently. Furthermore, you will be expected to demonstrate strong interpersonal skills to build rapport and trust, even in challenging situations, and apply problem-solving abilities to address customer queries or concerns related to theiraccounts. Maintaining clear communication skills with both customers and internal teams is paramount, ensuring all activities are documented and reported accurately. Your commitment to regular field travel will be essential to meet collection targets and maintain a strong presence within the community.

Tosucceed in this role, candidates should possess excellent communication and negotiation skills, coupled with a strong understanding of customer interaction best practices. Proficiency in handling smartphones and mobile applications for data entry and reporting is essential. We are looking for individuals with a proactiveapproach to problem-solving, a high degree of integrity, and the ability to work independently while managing field travel effectively. If you are a driven individual with a passion for customer service and a desire to contribute to a growing financial institution, weencourage you to apply. Join Namra Finance Ltd. and help us make a difference.

Requirements

• 0.5 to 5 years of experience, ideal for recent graduates.
• Strong Communication Skills for engaging with customers and internal teams.
• Proficient Negotiation Skills to discuss and agree upon viable repayment plans.
• Ability to conduct Field Collection visits within an assigned territory.
• Excellent Customer Interaction skills, ensuring a fair and respectful approach.
• Understanding and adherence to Collection & Recovery Processes.
• Proficiency in Smartphone Handling and Mobile Application Handling for data entry and reporting.
• Demonstrated Interpersonal Skills to build rapport and trust, even in challenging situations.
• Strong Problem Solving abilities to address customer queries or concerns.
• Commitment to regular Field Travel to meet collection targets and maintain presence.
• Self-motivated, proactive, with a high degree of integrity and ethical standards.
• Ability to work independently while managing field travel effectively.

Qualifications

10th Pass

Skills

• Communication Skills
• NegotiationSkills
• Field Collection
• Customer Interaction
• Collection & Recovery Processes
• Smartphone Handling
• Mobile Application Handling
• Interpersonal Skills
• Problem Solving
• Field Travel