Recovery Officer

India Shelter Finance Corporation; Chandrapur; On-site; INR 350,000 - 550,000; Full time

Job summary

India Shelter Finance Corporation seeks a results-driven Recovery Officer to manage 61–90 DPD collections for secured assets like home loans and LAP. You will drive field visits, negotiate settlements, and initiate legal recoveries when needed, maintaining strict regulatory compliance.

The role emphasizes strong negotiation, legal knowledge, and disciplined tracking of recovery progress across portfolios with regular MIS reporting.

Qualifications

• Experience in collections and recovery of NPAs.
• Understanding of secured assets and recovery processes.
• Knowledge of SARFAESI Act and related compliance.

Responsibilities

• Lead 61–90 DPD bucket collections and field operations.
• Coordinate settlements, restructurings, and OTS when applicable.
• Administer end‑to‑end legal actions under applicable acts.
• Oversee asset valuation, auctions, and repossession processes.
• Provide MIS, track bucket movement and recovery metrics.

Skills

Field collection

Negotiation skills

Legal/regulatory knowledge

Stakeholder coordination

Job description

Collection Recovery Team work Team Work & Conflict Management Communication Loan Home loan LAP NBFC Time Management Active Listening

12th

Job Description

We are seeking a results-driven and legally sound Recovery Officer to manage collections (61–90 DPD) and drive resolution/recovery for Non-Performing Assets (NPAs) specifically within our Secured Assets portfolio (Home Loans & Loan Against Property - LAP).

The ideal candidate will possess a strong balance of field-collection resilience, financial negotiation skills, and a thorough working knowledge of the legal frameworks governing debt recovery in India (particularly the SARFAESI Act, 2002, DRT, and Section 138). The core objective is to minimize credit losses, maximize recoveries, and execute legal remedies efficiently while maintaining regulatory compliance.

Key Responsibilities

1. Bucket-Specific Collection & Field Operations (61–90 DPD)

Target assigned portfolios in the 61–90 DPD (SMA-2) bucket to prevent accounts from slipping into the NPA classification.

Conduct rigorous field visits, trace untraceable borrowers, and establish direct contact with co-applicants/guarantors for secured retail/commercial properties.

Formulate customized resolution strategies for delinquent accounts, including regularizing dues, restructuring (if applicable under policy), or facilitating settlements.

Take charge of accounts categorized as NPAs (>90 days past due) to engineer resolution, reduction, or write-back strategies.

Drive One-Time Settlement (OTS) negotiations inline with company delegation of authority (DOA) matrix while optimizing recovery yields.

Identify willful defaulters and initiate aggressive recovery actions.

3. Legal Actions & Regulatory Execution

Drive end-to-end legal proceedings for secured assets under the SARFAESI Act, 2002 (Issuance of Demand Notices under Section 13, Possession Notices, and securing Chief Metropolitan Magistrate / District Magistrate - CMM/DM orders for physical possession).

Coordinate with empaneled advocates, legal counsels, and enforcement agencies for timely filing and execution of suits (Civil suits, Section 138 NI Act for cheque bounces, and DRT actions where applicable).

Oversee asset auction processes, valuation, and physical repossession/sale of properties in compliance with statutory guidelines.

Maintain accurate daily tracking sheets, collection efficiency metrics, and resolution pipelines.

Provide regular MIS reports to management regarding bucket movement, legal milestones recovered, and loss-forecast provisions.

Ensure adherence to fair practices code (FPC) and RBI guidelines regarding recovery agents and customer communication, avoiding any coercive or non-compliant behavior.