Recovery Executive - Debt Collection and Payment Recovery Specialist

Muthoot Fincorp Limited; Ernakulam; Presencial; INR 1.400.000 - 1.500.000; Jornada completa

Descripción de la vacante

Muthoot Fincorp Limited is seeking a Recovery Executive to manage delinquent accounts, negotiate settlements, and ensure compliance with company policies and laws. The role covers multiple branches and requires coordinating with internal and external stakeholders, including legal teams and customers.

The ideal candidate will have 2–4 years in debt collection or financial services, with a background in using debt recovery software and accounting systems.

Formación

• 2-4 years of experience in debt collection or financial services.
• Minimum qualification: 12th Pass or Any Graduate.

Responsabilidades

• Portfolio management: contact delinquent customers via phone, email, or written correspondence.
• Focus on high-risk accounts for recovery.
• Stakeholder management: collaborate with internal teams (legal, business, etc.).
• Compliance management: ensure compliance with regulatory requirements and policies.
• Data management: provide regular reports on recovery rates and performance to senior team.

Conocimientos

Communication & Negotiation

Debt recovery software

Regulatory knowledge

Educación

12th Pass / Any Graduate

Herramientas

Accounting software

Descripción del empleo

RECOVERY EXECUTIVE ROLE SPECIFICATION

• Role Title Recovery Executive
• Employee Interviewed
• Reports To Regional Recovery Manager
• Company Muthoot Fincorp Limited
• Function/Department Secured & Unsecured Lending Business / Recovery
• Written By Samyukt
• Approved By (Jobholder)
• Approved By (Immediate Superior)
• Date (Written On) 30/12/2025

ROLE SUMMARY

The role responsible for recovering overdue payments, negotiating with customers, and ensuring compliance with company policies and laws.

ORGANIZATIONAL CHART

KEY RESPONSIBILITIES

• Portfolio Management Contact delinquent customers via phone, email, or written correspondence.
• Focus on high-risk accounts for recovery.
• Stakeholder Management Collaborate with internal teams (legal, Business, etc.)
• Compliance Management Ensure compliance with regulatory requirements, organizational policies, and industry standards.
• Data Management Provide regular reports on recovery rates and performance to senior team.

KEY DECISIONS TAKEN

• NA

KEY INTERACTIONS

• Internal Stakeholders
• External Stakeholders
• Business Legal Recovery Customers, Police dept

KEY ROLE DIMENSIONS

Geographical Coverage- No of Direct Reportees- Total Team Size - Portfolio - 12 – 15 Branches (75 – 150 Kms) Nil Nil 14 to 15 Lacs & 40 to 80 Cases

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

• Strong communication and negotiation skills
• Proficiency in debt recovery software and accounting systems
• Knowledge of debt recovery laws and regulations

EDUCATION / EXPERIENCE

2-4 years of experience in debt collection or financial services Minimum Qualification:12 Pass / Any Graduate