L4-Recovery Dept-NE-JORHAT-BACL

Bajaj Auto Limited; Kamrup Metropolitan; On-site; INR 500,000 - 750,000; Full time

Job summary

Bajaj Auto Limited in India is seeking a Collections Officer for on-site, full-time employment in the vehicle finance domain. The role focuses on repossession, settlements, and recovery across a network of agencies, with emphasis on regulatory compliance and accurate reporting.

The ideal candidate has a minimum of 4 years of experience in NBFC or bank collections, strong MS Excel skills, and the ability to manage field operations, coordinate with agencies, and achieve recovery targets while

Qualifications

• Minimum 4 years of experience in vehicle finance collections or NBFC/bank collections.
• Experience in repossession, settlements and write-offs including court or agency coordination.
• Exposure to field collection, skip tracing, and recovery operations.

Responsibilities

• Repossession and settlement of accounts within the assigned territory.
• Onboard and review performance of recovery channel partners.
• Coordinate field recovery actions including skip tracing and settlements.
• Maintain recovery records and report daily progress to management.
• Ensure compliance with company policies and regulatory requirements.

Skills

Repossession knowledge

Collections system handling

Regulatory compliance

MS Excel

Customer empathy

Problem-solving

Education

Graduation (B. Com, BBA or equivalent preferred)

Tools

MS Excel

Reporting tools

Job description

Job Description – Collections Officer

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Designation

Collections Officer

Department

Bucket 6+ and write off Collections

Level

L4

Employment Type

On-site, Full time

Area Collections Manager

Language

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Minimum 4 years

Vehicle Finance (NBFCs or Banks). Recovery / NPA collection / Write of collections including repossession

Job Purpose

To search and recover 7+ accounts through repossession and settlement through specialized agencies who has capacity for repossession

Key Responsibilities

• Repossession and settlement
• Handle a network of repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Resposession as per the target set
• Settlement write of accounts on best effort basis by negotiation
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone