Recovery Officer

Aiviue; Hathras; On-site; INR 144,000 - 216,000; Full time

Job summary

Namra Finance Ltd. is seeking a dedicated Recovery Officer in Hathras, Uttar Pradesh, to manage field collections and build positive customer relationships. This entry-level role requires strong communication, negotiation skills, and willingness to travel within Hathras and surrounding areas.

The position is permanent, full-time, day shift, with an annual salary ranging from INR 144,000 to INR 216,000. Training and career growth opportunities are provided within a supportive team environment.

Qualifications

• Strong communication abilities for professional customer interactions.
• Excellent negotiation skills to set mutually beneficial repayment plans.
• Ability to perform field collection activities and achieve targets.
• Proficiency in smartphone handling for daily operational tasks.
• Competent in mobile app data entry and real-time documentation.

Responsibilities

• Engage with customers in the field to recover outstanding dues following approved processes.
• Record all interactions, payment commitments, and transactions in mobile apps with accuracy and timely updates.
• Educate customers on obligations and benefits of timely repayment while maintaining empathy and professionalism.

Skills

Negotiation skills

Communication skills

Field collections

Data entry

Smartphone handling

Job description

Job Description

Namra Finance Ltd. is actively seeking a dedicated and proactive Recovery Officer to join our dynamic team in Hathras, Uttar Pradesh, India. This is a permanent, full-time employment opportunity, specifically for a day shift, offering a crucial role in upholding our commitment to financial health and responsible lending practices. As a Recovery Officer, you will be instrumental in managing our collection processes, fostering positive customer relationships, andensuring the timely recovery of outstanding dues, thereby contributing directly to the company's stability and growth within the community.

We are looking for enthusiastic individuals with 0 to 0.5 years of experience, making this an ideal entry-point for freshers or those early in their professional journey who are eager to make a tangible impact. The successful candidate will demonstrate exceptional communication skills, strong interpersonal abilities, and a natural aptitude for negotiation. A proactive problem-solving mindset is essential, alongside a willingness to undertake regular field travel within Hathras and surrounding areas. Proficiency in handling smartphones and utilizing mobile applications for daily operational tasks, including data entry and reporting, is a fundamental requirement for this role.

Your primary responsibilitieswill involve engaging directly with customers in the field to facilitate the recovery of outstanding dues, adhering strictly to established collection and recovery processes and company guidelines. This includes conducting courteous, professional, and empathetic customer interactions, understanding their individual financial situations, andskillfully negotiating feasible repayment plans that are mutually beneficial and align with company policies. You will be responsible for accurately documenting all interactions, payment commitments, and transactions in real-time using designated mobile applications, ensuring meticulous data integrity and compliance with all regulatorystandards. Furthermore, a key aspect of your role will be to educate customers on their financial obligations, explain the benefits of timely repayment, and proactively identify and address any underlying issues or challenges that may hinder their ability to repay. Achieving defined collectiontargets, maintaining a high level of customer satisfaction through a solution-oriented approach, and upholding the company's reputation for fairness and professionalism will be critical performance indicators. You will also be expected to provide regular updates and reports to your team leadregarding collection progress and challenges encountered in the field.

Namra Finance Ltd. offers a competitive annual salary ranging from INR 144,000 to INR 216,000, along with a supportive andcollaborative work environment where your professional development is encouraged. This role provides a clear and impactful path for career growth within the vital financial services sector. If you are a motivated individual eager to build a career in financial recovery, possess the required skills, and are committed to ethical practices, we strongly encourage you to apply today and become a valuable part of our team.

Requirements

• to 5 years of experience in collections or a related field.
• Exceptional Communication Skills for professional customer interactions.
• Strong Negotiation Skills to establish mutually beneficial repayment plans.
• Ability to perform Field Collection activities and achieve defined targets.
• Excellent Customer Interaction skills, focusing on empathy and satisfaction.
• Adherence to established Collection & Recovery Processes and company guidelines.
• Proficiency in Smartphone Handling for daily operational tasks.
• Competence in Mobile Application Handling for data entry, reporting, and real-time documentation.
• Strong Interpersonal Skills to build rapport and manage relationships.
• Proactive Problem Solving mindset to address customer challenges effectively.
• Willingness to undertake regular Field Travel within Hathras and surrounding areas.