Recovery Executive

Iccs; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Iccs in Bengaluru, India, seeks a collections associate to contact customers with overdue credit card payments and follow up through approved channels. You will explain amounts, due dates, and payment options while negotiating settlements.

Maintain accurate records of interactions, ensure policy compliance, and escalate high‑risk cases as needed. You will aim to meet daily, weekly, and monthly targets with professional communication.

Responsibilities

• Contact customers regarding overdue credit card payments.
• Follow up through calls and other approved communication channels.
• Explain outstanding amounts, due dates, and payment options to customers.
• Negotiate and encourage customers to make payments or settle outstanding dues.
• Maintain proper records of customer interactions and payment commitments.
• Follow up on broken payment promises and delayed payments.
• Handle customer queries professionally and provide suitable resolution.
• Update collection status and remarks accurately in the system.
• Ensure compliance with company policies and recovery regulations.
• Maintain professional and ethical communication with customers.
• Meet daily, weekly, and monthly collection targets.
• Coordinate with the team leader and management regarding difficult or high-risk cases.
• Identify customers who require escalation or further legal/field recovery action.

Job description

• Contact customers regarding overdue credit card payments.
• Follow up through calls and other approved communication channels.
• Explain outstanding amounts, due dates, and payment options to customers.
• Negotiate and encourage customers to make payments or settle outstanding dues.
• Maintain proper records of customer interactions and payment commitments.
• Follow up on broken payment promises and delayed payments.
• Handle customer queries professionally and provide suitable resolution.
• Update collection status and remarks accurately in the system.
• Ensure compliance with company policies and recovery regulations.
• Maintain professional and ethical communication with customers.
• Meet daily, weekly, and monthly collection targets.
• Coordinate with the team leader and management regarding difficult or high-risk cases.
• Identify customers who require escalation or further legal/field recovery action.