Manager

Tata Capital; Nagpur District; On-site; INR 400,000 - 520,000; Full time

Job summary

Tata Capital in Nagpur is seeking a focused professional to oversee the recovery pool and drive timely debt repayment. You will craft and implement strategies to boost collection efficiency and work with cross-functional teams to resolve customer issues.

The role includes analyzing data to spot trends, guiding junior staff, and ensuring adherence to regulatory requirements and internal policies. This position is based on-site in Nagpur, reflecting Tata Capital's hands-on approach to recoveries.

Qualifications

• Experience in managing recovery/pool processes and ensuring timely debt repayment.
• Ability to analyze data and derive insights to improve collection performance.
• Strong understanding of regulatory requirements and internal policies.
• Experience training and guiding junior team members on best practices.

Responsibilities

• Manage and oversee the recovery pool process to ensure timely debt repayment.
• Develop and implement effective strategies to improve collection efficiency.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze data and metrics to identify trends and areas for improvement.
• Provide training and guidance to junior team members on best practices.
• Ensure compliance with regulatory requirements and company policies.

Skills

Debt collection

Customer service

Data analysis

Regulatory compliance

Team coaching

Job description

• Manage and oversee the recovery pool process to ensure timely debt repayment.
• Develop and implement effective strategies to improve collection efficiency.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Analyze data and metrics to identify trends and areas for improvement.
• Provide training and guidance to junior team members on best practices.
• Ensure compliance with regulatory requirements and company policies.