Collection Executive

Mahindra Finance; Lakhimpur, Dhemaji; On-site; INR 300,000 - 420,000; Full time

Job summary

Mahindra Finance is seeking a Collections Specialist to manage end-to-end recovery processes and negotiate settlements with customers in India. The role emphasizes proactive account scoping, timely follow-ups, and adherence to credit policies.

You will maintain CRM records, identify high-risk accounts, and collaborate with billing and finance teams to resolve disputes. Prior experience in financial services collections and strong communication are essential.

Qualifications

• 1-3 years of experience in collections or similar role in financial services.
• Strong understanding of Collections Process and Recovery Operations.
• Excellent communication for telecalling and negotiation with customers.
• Ability to work independently with minimal supervision while maintaining productivity.

Responsibilities

• Manage collections process from start to finish, ensuring timely recovery of outstanding amounts.
• Conduct telephonic conversations with customers to resolve payment issues and negotiate settlements.
• Identify and prioritize high-risk accounts for collection efforts.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer queries related to billing, invoicing, and payments.

Skills

Collections process understanding

Negotiation

Telephonic communication

Independent working

Tools

CRM software

Job description

Roles and Responsibilities

• Manage collections process from start to finish, ensuring timely recovery of outstanding amounts.
• Conduct telephonic conversations with customers to resolve payment issues and negotiate settlements.
• Identify and prioritize high-risk accounts for collection efforts.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer queries related to billing, invoicing, and payments.

Desired Candidate Profile

• 1-3 years of experience in collections process management or a similar role in financial services industry.
• Strong understanding of Collections Process, Recovery Operations, and Financial Services principles.
• Excellent communication skills for effective telecalling and negotiation with customers.
• Ability to work independently with minimal supervision while maintaining high levels of productivity.