Collection Executive

Chola; Kannur, Malappuram, Kozhikode district; Hybrid; INR 201,000 - 290,000; Full time

Job summary

Chola is hiring a Field Collections Agent for Kannur, Kerala. The role involves contacting customers with overdue loan payments, performing field visits to residences or business locations, and collecting EMI payments within the assigned area.

You will work to achieve monthly collection targets, understand reasons for payment delays, and negotiate repayment solutions while adhering to company policies. Daily updating of collection status in the company system/app is required, along with

Responsibilities

• Contact customers regarding overdue loan payments through calls and field visits.
• Conduct regular field visits to customers' residences/business locations as required.
• Collect outstanding EMI payments within the assigned area.
• Achieve monthly collection and recovery targets.
• Follow up with delinquent customers and understand reasons for payment delays.
• Negotiate suitable repayment solutions within approved company policies.
• Maintain accurate records of customer interactions, payments, and field visits.
• Update collection status in the company's system/app on a daily basis.

Job description

• Contact customers regarding overdue loan payments through calls and field visits.
• Conduct regular field visits to customers' residences/business locations as required.
• Collect outstanding EMI payments within the assigned area.
• Achieve monthly collection and recovery targets.
• Follow up with delinquent customers and understand reasons for payment delays.
• Negotiate suitable repayment solutions within approved company policies.
• Maintain accurate records of customer interactions, payments, and field visits.
• Update collection status in the company's system/app on a daily basis.