Recovery Officer

Home Credit; Karnataka; On-site; INR 400,000 - 600,000; Full time

Job summary

Home Credit in India is seeking a Collections Specialist to manage delinquent accounts, identify overdue payments, and coordinate with customers through calls, letters, emails, and field visits to recover dues.

The role requires negotiating repayment plans, maintaining precise records, ensuring compliance with banking regulations, and coordinating with legal teams when necessary; 1–4 years of experience preferred.

Qualifications

• Experience in collections, recovery, banking, NBFC, or financial services.
• Knowledge of legal recovery procedures is an added advantage.
• 1–4 years of experience in a recovery role.
• Any graduate can apply.

Responsibilities

• Monitor delinquent accounts and identify overdue payments.
• Contact customers through calls, emails, letters, and field visits to recover outstanding dues.
• Negotiate repayment plans and settlements with customers.
• Follow up regularly on promised payments.
• Maintain accurate records of collection activities and customer interactions.
• Coordinate with legal teams for accounts requiring legal action.
• Ensure compliance with company policies, banking regulations, and debt recovery laws.
• Prepare recovery reports and update management on collection performance.
• Investigate reasons for non-payment and recommend corrective actions.

Skills

Communication & negotiation

Customer handling

Debt recovery knowledge

Analytical thinking

Documentation & reporting

MS Office & recovery systems

Attention to detail

Job description

Role & responsibilities

Key Responsibilities

• Monitor delinquent accounts and identify overdue payments.
• Contact customers through calls, emails, letters, and field visits to recover outstanding dues.
• Negotiate repayment plans and settlements with customers.
• Follow up regularly on promised payments.
• Maintain accurate records of collection activities and customer interactions.
• Coordinate with legal teams for accounts requiring legal action.
• Ensure compliance with company policies, banking regulations, and debt recovery laws.
• Prepare recovery reports and update management on collection performance.
• Investigate reasons for non-payment and recommend corrective actions.

Required Skills

• Strong communication and negotiation skills.
• Ability to handle difficult customer situations professionally.
• Knowledge of debt recovery processes and banking/financial regulations.
• Analytical and problem-solving abilities.
• Good documentation and report preparation skills.
• Proficiency in MS Office and recovery management systems.
• Attention to detail and result-oriented approach.

Key Performance Indicators (KPIs)

• Recovery percentage achieved.
• Reduction in overdue accounts/NPA levels.
• Collection efficiency.
• Resolution turnaround time.
• Compliance with regulatory and company guidelines.

Qualification:

• Experience in collections, recovery, banking, NBFC, or financial services is preferred.
• Knowledge of legal recovery procedures is an added advantage.
• 1-4 Yrs of experience in recovery role.
• Any graduate can apply