Collection Executive

Chola; Idukki; On-site; INR 250,000 - 450,000; Full time

Job summary

Chola is seeking a diligent Loan Collection professional to manage EMI payments, follow up with customers, and conduct field visits to verify payment status. The role targets timely recovery and accurate record-keeping within defined company guidelines.

Responsibilities include negotiating repayment plans, maintaining CRM data, and ensuring proper documentation of all collection activities. This position emphasizes professional communication and adherence to policy while working with customers

Qualifications

• Collect EMI payments from customers whose payments are due or overdue.
• Follow up with customers via calls, messages, and field visits.
• Meet assigned monthly collection and recovery targets.
• Visit customers for field verification of payment status.
• Maintain records of collections and field activities.

Responsibilities

• Monitor delinquent accounts and escalate high-risk cases to the Collection Manager.
• Ensure payments are recorded and deposited through approved channels.
• Update collection reports and CRM regularly.
• Provide clear payment guidance and options to customers.

Skills

EMI collection

Negotiation

Customer service

Field visits

CRM

Tools

CRM software

Job description

Loan Collection

• Collect EMI payments from customers whose payments are due or overdue.
• Follow up with customers through phone calls, messages, and field visits.
• Meet assigned monthly collection and recovery targets.

Customer Follow-up

• Contact customers regarding upcoming and overdue EMIs.
• Understand the reason for delayed payment and encourage timely repayment.
• Negotiate repayment arrangements within company guidelines.

Field Visits

• Visit customers homes, workplaces, or business locations when required.
• Verify customer details and assess the reason for non-payment.
• Maintain proper records of field visits and customer interactions.

Recovery of Overdue Accounts

• Monitor assigned delinquent accounts.
• Take appropriate follow-up action based on the age and status of the overdue account.
• Escalate difficult or high-risk cases to the Collection Manager.

Payment & Documentation

• Ensure collected payments are properly recorded and deposited through approved channels.
• Maintain accurate collection reports and customer records.
• Update the company’s collection system/CRM regularly.

Customer Service

• Resolve basic customer queries related to EMIs, outstanding amounts, and payment procedures.
• Maintain professional and respectful communication with customers.
• Explain available repayment options according to company policy