Recovery & Collection Associate

HouseEazy; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

A customer service solutions company in Dadri is seeking a proactive Customer Success Executive. This role involves managing escalated cases and resolving disputes through effective communication. Candidates with 3-6 years in customer service or related fields excel here. Responsibilities include coordinating with clients and internal departments, conducting negotiations, and maintaining detailed records. The position offers full-time employment with a focus on customer satisfaction, working Monday to Saturday.

Qualifications

• 3-6 years experience in collections, CRM, escalation handling or similar roles.
• Excellent communication, negotiation, and documentation skills.

Responsibilities

• Manage and resolve escalated/dispute situations in a timely manner.
• Coordinate with internal departments and clients to resolve payment and dispute-related issues.
• Build strong relationships with clients for a supportive recovery experience.

Skills

Excellent communication

Negotiation skills

Documentation skills

Job description

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Direct message the job poster from HouseEazy

We are seeking proactive and customer-focused professionals to join our Escalation & Recovery Team in the role of Customer Success Executive. This position involves direct interaction with customers, addressing escalated cases, resolving disputes, and supporting a mutually win-win closure through effective communication and client handling. Candidates with a background in customer service, sales escalations, or recovery will excel in this role.

Key Responsibilities:

• Manage and resolve escalated/dispute situations in a timely manner.
• Coordinate with internal departments and clients to resolve payment, documentation, and dispute-related issues.
• Engage in negotiations with clients to facilitate a balanced solution while ensuring a positive customer experience.
• Conduct regular visits for resolution and negotiation.
• Maintain accurate and detailed records of all interactions, case progress, and resolution timelines.
• Build strong relationships with clients, ensuring a professional and supportive recovery experience.
• Identify operational gaps and recommend process improvements to reduce future escalations.

Candidate Requirements:

• 3-6 years experience in collections, CRM, Escalation handling or similar roles
• Excellent communication, negotiation, and documentation skills

Workdays- Monday to Saturday

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

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