Recovery Officer

HouseEazy; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

HouseEazy is seeking a Customer Success Executive – Collection & Recovery to join our Escalation & Recovery Team in India. The role focuses on recovering payments, handling escalations, and negotiating closures through direct customer meetings.

The ideal candidate has 3+ years in collections/recovery, strong field visit experience, dispute resolution skills, and solid coordination with CRM and Finance. Excellent communication and documentation are essential to build professional relationships

Qualifications

• 3+ years of experience in Collections / Recovery / Field Recovery / Escalation Handling
• Strong experience in field collections and customer visits
• Experience handling payment disputes and difficult customers
• Good coordination and documentation skills

Responsibilities

• Handle customer payment-related escalations and recovery cases
• Conduct regular field visits for payment recovery, resolution & negotiation
• Follow up with customers for pending/outstanding payments
• Negotiate and facilitate mutually acceptable payment solutions
• Handle disputes and escalations professionally
• Coordinate with CRM, Finance and other internal teams for resolution
• Maintain accurate records of collection activities and case status
• Build professional customer relationships throughout the recovery process

Skills

Collections / Recovery

Field visits

Dispute resolution

Payment follow-ups

Escalation handling

Documentation

Coordination

Tools

CRM

Job description

We are looking for a Customer Success Executive – Collection & Recovery to join our Escalation & Recovery Team.

The ideal candidate should have strong experience in collections, recovery, payment follow-ups, dispute resolution and field recovery, with the ability to directly meet customers and negotiate payment closures.

Key Responsibilities:

• Handle customer payment-related escalations and recovery cases
• Conduct regular field visits for payment recovery, resolution & negotiation
• Follow up with customers for pending/outstanding payments
• Negotiate and facilitate mutually acceptable payment solutions
• Handle disputes and escalations professionally
• Coordinate with CRM, Finance and other internal teams for resolution
• Maintain accurate records of collection activities and case status
• Build professional customer relationships throughout the recovery process

What We’re Looking For:

• 3+ years of experience in Collections / Recovery / Field Recovery / Escalation Handling
• Strong experience in field collections and customer visits
• Experience handling payment disputes and difficult customers
• Good coordination and documentation skills