Sr. Collections Associate

Source.One; Pune District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Source.One, India's leading industrial materials platform, seeks a Senior Executive – Recovery & Collections to lead high-risk aged overdue accounts and drive recoveries across national scale. You will work across telephonic and field recovery, customer negotiations, legal processes, and external stakeholder coordination to recover outstanding dues and protect Source’s financial interests.

The role requires 4–8 years of experience in arrears recovery, strong negotiation and stakeholder

Qualifications

• 4–8 years of experience in arrears recovery, debt recovery, field collections, payment collections, or a similar role.
• Strong hands-on experience in field recovery and handling difficult collection cases.
• Working knowledge of legal recovery processes, police complaints, FIR procedures, court documentation, and coordination with legal counsel.
• Experience handling cheque bounce matters, fraud cases, recovery notices, and settlement negotiations.
• Strong negotiation, investigation, communication, and stakeholder management skills.
• Proficiency in MS Excel and recovery/collection tracking systems.
• Prior experience in Banking, NBFC, Financial Services, Recovery Agencies, Logistics Recovery, or B2B Collections will be an added advantage.

Responsibilities

• Recovery Operations: Manage critical, aged, and high-risk overdue accounts; drive collections via telephonic follow-ups, field visits, and settlements; conduct customer visits and investigate payment defaults; negotiate payment plans while protecting commercial interests; follow up until recovery or resolution.
• Legal & Recovery Actions: Coordinate with advocates and legal counsel; follow up on legal notices and court documentation; handle police complaints and FIR-related processes; manage cheques, fraud, and other recovery matters with external agencies.
• Case Tracking & Reporting: Maintain records of recovery cases, commitments, legal actions, and status; track ageing and progress; prepare recovery reports and escalate where needed.

Skills

Field recovery

Negotiation

Stakeholder management

MS Excel

Debt recovery

Tools

MS Excel

Recovery tracking systems

Job description

Source is India’s Leading Industrial Materials Platform, with presence across multiple Industries viz. Plastics, Paints, Paper, Building Materials, etc. and redefining how their Raw Materials move across the economy.

We operate across Virgin Commodities, Recyclables, and Market Intelligence via Group companies. We sit at the intersection of Tech, Data, and Network. Having established ourselves as the largest materials distribution company in the Plastics sector, we are fast growing to take a leading position in other Industries.

Source is geared up to grow 3x from its already leading position (read 3000cr+ in Annual Revenues), and is looking to onboard high-growth mindset individuals to join its journey.

The Hook

Cash flow is the lifeline of a trading platform operating at national scale. As a Senior Executive – Recovery & Collections, you will play a critical role in managing high-risk and aged overdue accounts, driving recoveries, and ensuring timely closure of critical collection cases.

You will work across telephonic and field recovery, customer negotiations, legal processes, and external stakeholder coordination to recover outstanding dues and protect Source’s financial interests.

Your Three Main Objectives

Recovery & Resolution: Drive recovery of aged and high-risk outstanding accounts through persistent follow-ups, field visits, negotiations, and appropriate recovery actions.

Risk & Case Management: Identify, investigate, and manage difficult recovery cases, ensuring timely escalation and structured tracking until closure.

Legal & Stakeholder Coordination: Coordinate with advocates, legal counsel, police authorities, external recovery agencies, and internal stakeholders to progress cases through legal and non-legal recovery channels.

The Toolkit (What You’ll Own)

Recovery Operations

• Manage critical, aged, and high-risk overdue accounts.
• Drive collections through telephonic follow-ups, field visits, customer meetings, and settlement discussions.
• Conduct customer visits and investigate the reasons behind payment defaults.
• Negotiate payment plans and settlements while protecting Source’s commercial interests.
• Follow up persistently with customers until recovery or resolution.

Legal & Recovery Actions

• Coordinate with advocates and legal counsel for recovery-related matters.
• Support and follow up on legal notices, recovery proceedings, and court documentation.
• Handle and coordinate police complaints and FIR-related processes wherever required.
• Support cases involving cheque bounce, fraud, disputed payments, and other critical recovery matters.
• Coordinate with external recovery agencies and relevant authorities to ensure timely action and closure.

Case Tracking & Reporting

• Maintain accurate records of recovery cases, customer commitments, legal actions, and recovery status.
• Track ageing, outstanding amounts, recovery progress, and next actions for critical accounts.
• Prepare regular recovery reports and highlight high-risk or stuck cases.
• Ensure timely escalation of cases requiring legal or senior management intervention.

Who You Are

The Recovery Specialist: Experienced in handling difficult, aged, and high-risk collection cases with strong ownership of recovery outcomes.

The Field Operator: Comfortable conducting customer visits, investigating payment defaults, and driving recovery through direct engagement.

The Negotiator: Strong at handling difficult payment conversations, settlement discussions, and resolving disputes while protecting business interests.

The Problem Solver: Able to investigate complex cases, identify recovery routes, and move cases forward through both legal and non-legal channels.

The Stakeholder Manager: Comfortable coordinating with customers, internal teams, advocates, police authorities, legal counsel, and external recovery agencies.

We Are Looking For Someone With

• 4–8 years of experience in arrears recovery, debt recovery, field collections, payment collections, or a similar role.
• Strong hands-on experience in field recovery and handling difficult collection cases.
• Working knowledge of legal recovery processes, police complaints, FIR procedures, court documentation, and coordination with legal counsel.
• Experience handling cheque bounce matters, fraud cases, recovery notices, and settlement negotiations will be preferred.
• Strong negotiation, investigation, communication, and stakeholder management skills.
• Proficiency in MS Excel and recovery/collection tracking systems.
• Prior experience in Banking, NBFC, Financial Services, Recovery Agencies, Logistics Recovery, or B2B Collections will be an added advantage.