Recovery Field Executive

Rentomojo; Bangalore Rural; On-site; INR 279,000 - 424,000; Full time

Job summary

Rentomojo is seeking a Recovery Executive in Kolkata to facilitate the collection process and contact clients to collect outstanding payments. You will drive collections, follow up via phone and email, maintain records, and coordinate with logistics to recover payments or products; prior collection experience is preferred.

Role emphasizes discipline, communication, and problem-solving, with a focus on meeting targets and ensuring accurate transaction documentation across teams.

Qualifications

• 1-2 years of experience as a collection executive or similar role.
• A graduate degree in any field.
• Excellent communication skills, both written and oral.
• Strong convincing skills.
• Fluency in the local language, Hindi, and English.
• Knowledge of the local area or assigned work area.

Responsibilities

• Driving collection activities and achieving targets while maintaining excellent customer service
• Aggressively following up with customers via phone and email for overdue amounts
• Maintaining a database of all transactions related to payment collection and account receivables
• Assisting in improving collection strategies and processes
• Researching and resolving payment discrepancies
• Verifying clients and customers who may be potential defaulters
• Coordinating with logistics and customers for pickup of payments or products
• Submitting cash and cheque collections to the bank

Skills

Collection process knowledge

Excellent communication

Hindi & English

Customer service

Attention to detail

Problem-solving

Organizational skills

Target driven

Education

Graduate degree

Job description

ww.rentomojo.com

About the Company

We, RentoMojo, were founded by IITM alums and serial entrepreneurs who worked out of almost every major city in India in his first five years of corporate career. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle.

\"The spending youth, especially the millennials & Gen Z's prefer staying light, desire flexibility and are value conscious. Willing to experiment with new stuff across categories that make life simpler and not boring, these generations are also sensitive to our planet's sustainability. Our customers and employees identify with what we do '', is what Geetansh Bamania, our Founder & CEO has to say.\"

RentoMojo caters to the needs of the working professionals which is unmet due to nonavailability of furnished rental flats by offering furniture and appliances on rental basis, thus, providing more flexibility than owning the expensive furniture and appliances.

Currently, we have 130,000+ subscribers with a typical rental period of 1214 months. The current market size (as per a recent report by Grant Thornton) is estimated to be US$ 4.1 Billion and expected to grow to US$ 13 Billion by 2025.

With 1000+ people operations, the company has a presence in 16 cities across India. Looking back, Rentomojo has not only made a new market of lease which never existed for the consumer, they have also become market leaders in the consumer rental industry. Unlike the norm, they are now seeing a reverse trend wherein a version of ours is being copied in the US and UK. We are also profitable at monthly PAT since Oct 2021.

Five Pillars of our Culture

Zoom InZoom Out

• We zoom in and go micro; our focus would be doing better in everything, including things we already do well.


• We zoom out a lot for creating successful pilots that can potentially scale into a lot of value add in the future, like strengthening our offline presence.

Enterprising Mindset

If you are bold enough, you will have life changing growth opportunities here.

• We will continue to expand the responsibilities of hungry and willing people. If you are ready to do what you have never done, you will find roles that you have never managed.


• Growing people from within was a significant contributor to the Fortune employers choice award that we won in 2022 and more importantly that's one of the biggest reasons of our success & continued momentum

Frugality

Measure Twice and Cut once.

• It is always easy to spend more money to get more done, but it lacks any form of challenge. We have to grow and become better without a proportionate increase in cost.


• For every penny that we spend or that we put up to spend, expect a lot of discussions, debates and conversations. Planning is going to be important, data has to be the foundation, detailing will be a must and world class execution is the only way we will move forward in this journey.

Accountability

Less Why, more How.

• We will always have more to bite than we can chew, we will always have to make choices and prioritize while we progress. We can have hundreds of reasons behind why something can not be done, but we have to remain focused on the how of things. The focus on how will help us find ways to get done, what needs to get done.

Think, decide, play and act for the long term

• The only time we will make short term decisions is when they help us in the longer term. To me, the long term is all about consistency and not intensity.

Recent Media Coverage

YourStory , Dec 2022

The Core Team

Geetansh Bamania - Founder & CEO

Ketan Krishna -People & Governance Head

Prabhat Verma -VP of Engineering, Data & Product

Hakim Ujjainwala -Head of Capital and Resourcing

Shivendu Ojha -Customer Operations and Sales

Rohan Kulkarni -Head of Corporate Finance and Strategy

Aman Jha -Head of Operations & Procurement

Akash Jangid -Chief of Staff

Dhruv Wahal -AVP - Growth and Marketing

ROLE

Recovery Executive

LOCATION

Kolkata(New town & Salk Lake)

NUMBER OF DIRECT REPORTEES

Individual contributor role

REPORTS TO

Assistant Manager Recovery

About the Role

As a Recovery Executive, you will be responsible for facilitating the collection process and contacting clients to collect outstanding payments

Role and Responsibilities

As a Recovery Executive, you will be responsible for facilitating the collection process and contacting clients to collect outstanding payments. Your main duties will include:

• Driving collection activities and achieving targets while maintaining excellent customer service


• Aggressively following up with customers via phone and email for overdue amounts


• Maintaining a database of all transactions related to payment collection and account receivables


• Assisting in improving collection strategies and processes


• Researching and resolving payment discrepancies


• Verifying clients and customers who may be potential defaulters


• Coordinating with logistics and customers for pickup of payments or products


• Submitting cash and cheque collections to the bank

Preferred Qualifications

To qualify for this role, you should have:

• 1-2 years of experience as a collection executive or similar role


• A graduate degree in any field


• Excellent communication skills, both written and oral


• Strong convincing skills


• Fluency in the local language, Hindi, and English


• Knowledge of the local area or assigned work area

Required Skills

• Collection process knowledge


• Strong customer service skills


• Attention to detail


• Problem-solving abilities


• Organizational skills