Receptionist

Drlogy; Srinagar; On-site; INR 223,200 - 334,800; Full time

Job summary

Drlogy is hiring a Receptionist to manage front-desk operations at their eye hospital in Srinagar, Jammu and Kashmir. The role involves handling patient registration, appointment coordination, and ensuring a positive first impression for all visitors.

Ideal candidates should have strong communication skills, computer knowledge, and a patient-friendly demeanor. Responsibilities include welcoming patients, managing inquiries, and coordinating with medical staff for seamless patient service.

Qualifications

• Strong communication skills are necessary for handling inquiries and directing visitors.
• Must possess basic computer skills for data entry and record management.
• Polite behavior and a patient-friendly attitude are essential.

Responsibilities

• Welcome patients and handle front-desk operations professionally.
• Manage registration, appointment bookings, and inquiries.
• Coordinate with doctors and departments for patient services.

Skills

Excellent communication

Computer knowledge

Patient-friendly service

Job description

The Receptionist will manage front-desk operations, patient registration, appointment coordination, phone calls, inquiry handling, and visitor support in the eye hospital. This requires excellent communication, computer knowledge, polite behavior, and patient-friendly service. The candidate will ensure smooth patient flow, accurate data entry, timely coordination with doctors and departments, and a positive first impression for patients, attendants, visitors, and hospital stakeholders.

Responsibilities

• Welcome patients, attendants, visitors, and guests in a polite and professional manner.
• Handle patient registration, appointment booking, inquiry management, and front-desk coordination.
• Answer phone calls, provide correct information, and transfer calls to relevant departments.
• Maintain accurate patient details, appointment records, and registration entries in the system.
• Coordinate with doctors, optometry, billing, diagnostics, pharmacy, and support teams for patient services.
• Guide patients regarding consultation process, department location, waiting time, and required documents.
• Manage OPD flow and ensure patients are directed to the right doctor or service area.
• Handle basic patient queries, complaints, and service requests with patience and professionalism.
• Collect and verify documents required for registration, consultation, billing, or admission.
• Maintain cleanliness, discipline, and organized appearance of the reception area.
• Support payment guidance, report collection, optical coordination, and follow-up appointment scheduling.
• Maintain confidentiality of patient information and hospital records.
• Prepare daily reception reports, appointment lists, and inquiry summaries as assigned.
• Coordinate with security and administration for visitor management and hospital access control.
• Ensure a smooth, respectful, and patient-friendly front-office experience.