Guest Relation Executive

The Calcutta Medical Research Institute (CMRI); Jaipur; On-site; INR 240,000 - 420,000; Full time

Job summary

The Calcutta Medical Research Institute (CMRI) invites applications for a patient-facing front desk role. You will greet patients, manage registrations, and provide clear information about services, consultants, and procedures.

You will handle appointment scheduling, check-in/check-out, billing assistance, insurance queries, and VIP patient coordination, ensuring smooth flow, accuracy, and a welcoming hospital experience.

Responsibilities

• Greet every patient with a warm smile, professional body language, and courteous tone.
• Ensure fast, accurate, and error-free patient registration in the system.
• Verify demographic, contact, and insurance details with precision.
• Assist patients in completing required documentation smoothly.
• Schedule appointments efficiently to optimize doctor availability and reduce waiting time.
• Coordinate with consultants and departments to avoid overbooking or delays.
• Provide clear communication regarding appointment timings and expected waiting time.
• Assist with follow-up appointment scheduling.
• Support walk-in management during peak hours with calm and structured coordination.
• Manage incoming calls, emails, and walk-in queries professionally.
• Provide accurate information about hospital services, departments, and consultants.
• Maintain zero unattended counters during duty hours.
• Ensure front desk ambience standards are maintained (desk organization, grooming, tone, posture).
• Handle VIP/priority patients with additional coordination and attention.
• Explain consultation charges and package details confidently and transparently.
• Process payments accurately and issue receipts promptly.
• Assist patients with insurance or reimbursement queries.
• Ensure zero billing errors and maintain strict financial confidentiality.
• Minimize refunds and cancellations through accurate entry and verification.
• Ensure smooth and time-bound check-in process.
• Coordinate with nursing and consultant chambers for patient readiness.
• Provide appointment slips, follow-up instructions, and billing receipts.
• Guide patients regarding diagnostic services or referrals within hospital premises.

Job description

Role & responsibilities

Premium Patient Welcome & Registration Experience

Greet every patient with a warm smile, professional body language, and courteous tone.

Ensure fast, accurate, and error-free patient registration in the system.

Verify demographic, contact, and insurance details with precision.

Assist patients in completing required documentation smoothly.

Appointment Scheduling & Flow Optimization

Schedule appointments efficiently to optimize doctor availability and reduce waiting time.

Coordinate with consultants and departments to avoid overbooking or delays.

Provide clear communication regarding appointment timings and expected waiting time.

Assist with follow-up appointment scheduling.

Support walk-in management during peak hours with calm and structured coordination.

Hospitality-Driven Front Desk Operations

Manage incoming calls, emails, and walk-in queries professionally.

Provide accurate information about hospital services, departments, and consultants.

Maintain zero unattended counters during duty hours.

Ensure front desk ambience standards are maintained (desk organization, grooming, tone, posture).

Handle VIP/priority patients with additional coordination and attention.

Billing & Payment Excellence

Explain consultation charges and package details confidently and transparently.

Process payments accurately and issue receipts promptly.

Assist patients with insurance or reimbursement queries.

Ensure zero billing errors and maintain strict financial confidentiality.

Minimize refunds and cancellations through accurate entry and verification.

Patient Check-in & Check-out Coordination

Ensure smooth and time-bound check-in process.

Coordinate with nursing and consultant chambers for patient readiness.

Provide appointment slips, follow-up instructions, and billing receipts.

Guide patients regarding diagnostic services or referrals within hospital premises.