Receptionist

Trent Limited; Mumbai City; On-site; INR 250,000 - 350,000; Full time

Job summary

Trent Limited in Mumbai is seeking a front desk associate to warmly greet guests on arrival, manage check-in/check-out, and provide information about hotel facilities.

You will handle guest requests, complaints, and feedback in a professional manner, maintain accurate records of guest transactions, and ensure high levels of satisfaction through exemplary service.

Responsibilities

• Greet guests upon arrival, check-in, and provide information about hotel facilities.
• Handle guest requests, complaints, and feedback in a professional manner.
• Manage front desk operations, including handling phone calls, emails, and messages.
• Maintain accurate records of guest transactions and maintain confidentiality.
• Provide exceptional customer service to ensure high levels of satisfaction among guests.

Job description

Roles and Responsibilities

• Greet guests upon arrival, check-in, and provide information about hotel facilities.
• Handle guest requests, complaints, and feedback in a professional manner.
• Manage front desk operations, including handling phone calls, emails, and messages.
• Maintain accurate records of guest transactions and maintain confidentiality.
• Provide exceptional customer service to ensure high levels of satisfaction among guests.